Lisa Vanderlip interviews four of CPRS Hamilton’s members, ranging in experience from industry veteran to new college graduate, and asked them to describe what value they receive from their CPRS memberships.
If customer satisfaction is the hallmark of the service industry, Joan Balinson serves up a full course of it, blending established knowledge of the industry with fledgling and expanding ideas. She combines pre- and post-advanced technology service in a fascinating persona.
Competition and challenges abound in Ms. Balinson’s [...]
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